If the item is faulty, we do offer exchanges or refunds including postage costs. Please email email@example.com to advise us of the faulty item. Items must be returned within 10 days of receiving your order for all domestic orders. For all international orders, please email us to discuss as shipping periods can vary from each country. You can refer to our terms and conditions for further details.With general wear and tear of items that have been worn numerous times, this will be subject to each individual circumstance, and be checked by a member of the team before making a decision. Please email firstname.lastname@example.org to discuss the problem.